What is the return policy?

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

Items must be in their original condition without signs of wear or damage

Items returned by mail must be in all original packaging (tags, box, and pouch included)

No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

For Lab Grown Diamonds, the SCS certification must be included.

All below items are non-returnable:

Engaved and monogrammed products

Earrings used to pierce during a piercing appointment

Gift cards

Jewelry Care Kit

Online Purchase

For purchases made on leyojeweller.com, you can return your purchases online and in-store.

In-Store & Buy Online, Pickup In-Store Purchase

These orders can be returned in-store only. Please have your order confirmation email, order card, or gift receipt ready. Please contact us at: (604) 736-0897 or event@thecutdesignacademy.com if you have any questions about your exchange.

We will gladly exchange your purchase for in-store credit if your item meets the

following guidelines:

● Item was purchased within 2 weeks

● The box/packaging is intact

● The product is not used

● You have the correct receipt

We stand behind our products and will exchange any item that has a manufacturer defect. Used products will not be accepted for exchange.

Exchanges take place in-store.

Please contact us at: (604) 736-0897 or event@thecutdesignacademy.com if you have any questions about your exchange.